Larra Lapid
ServiceNow CSM & ITSM Developer | Founder of Somastack
LinkedIn | GitHub | mail@larralapid.dev
🔍 Summary
ServiceNow expert with 8+ years of experience delivering process-driven, technical implementations across Customer Service Management (CSM) and IT Service Management (ITSM). Specialized in building scalable, user-friendly solutions using Service Portal, Configurable Workspaces, and Performance Analytics. Skilled at integrating and optimizing workflows, automating support experiences, and designing custom applications that enhance customer and agent effectiveness. Proven ability to collaborate cross-functionally and drive measurable outcomes through thoughtful architecture and agile delivery.
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💼 Employment History
Somastack
Founder | Technical Solutions Consultant
Sept 2023 – Present
- Founded Somastack to provide consulting and technical solutions focused on ServiceNow and process optimization.
- Specialize in scalable solutions across ITSM and ITOM.
- Lead end-to-end project management and deliver technical solutions that streamline business processes for clients.
Appriss – an Equifax Company (Remote)
ServiceNow Engineer
Nov 2020 – Sept 2023
- Maintained instance health and executed upgrade planning and platform deployments.
- Led technical backlog grooming, sprint planning, and solution architecture.
- Delivered integrated solutions across ITSM using best practices.
- Collaborated across business and engineering to streamline operational support workflows.
CloudPires, Cincinnati
Senior ServiceNow Developer
Dec 2017 – Aug 2020
- Delivered consulting services focused on ITSM, CSM, and ITOM.
- Supported and enhanced ServiceNow applications across client backlogs.
- Created a custom Report Authoring Tool application for Booz Allen Hamilton, built for an intelligence operations team
- Aggregated data from multiple sources.
- Integrated with CSM for tracking report requests and delivery.
- Designed and deployed a custom pricing calculator application for CBTS.
- Supported domain-separated instance.
- Integrated with CSM for customer-facing workflows.
- Built and maintained REST/SOAP integrations, configured ACLs, and optimized workflows.
- Collaborated directly with client teams to gather requirements and deliver scalable, user-centered solutions.
General Electric – Global Cincinnati Ops
Accounts Payable Analyst
Jan 2017 – Jun 2017
- Maintained GRNI/GRIR ledgers and reconciled discrepancies across healthcare subsidiaries.
🛠️ Skills & Certifications
Core ServiceNow Modules & Features
- CSM, ITSM, ITOM, ITAM, ITBM, HR Integrations
- Discovery, Service Mapping, Flow Designer, Next Experience UI, Service Portal, Configurable Workspace
- Performance Analytics, Virtual Agent, IntegrationHub, ATF, App Portfolio Mgmt
Certifications
- Certified System Administrator
- Certified Application Developer
- Micro-Certs: Virtual Agent, Predictive Intelligence, APM, HR Integrations, etc.
Technical Skills
- Python, SQL, REST APIs
- Agile, ITIL, CI/CD Pipelines
- CLI & Shell scripting
- AI prompt engineering, Webflow, Shopify
🏆 Awards
- 🥈 2nd Place – ServiceNow Knowledge Hackathon 2020
- 🥈 2nd Place – ServiceNow Knowledge Hackathon 2019
- New Leaders Council (SW Ohio) – 2023 Cohort Member