Larra Lapid

ServiceNow Developer + technical solutions expert

Emailmail@larralapid.dev LinkedInlinkedin.com/in/larralapid GitHubgithub.com/larralapid

Summary

ServiceNow developer and technical solutions consultant with 9 years of experience focused on ITSM, CSM, custom application development, workflow automation, and platform delivery.

Translates business requirements into scalable ServiceNow designs across Service Portal, Configurable Workspaces, integrations, and platform upgrades.

Currently federally contracted, focused on ServiceNow custom application development in an NDA-restricted environment.

Experience

Now Jan 2026 — Present

ServiceNow Developer

Peraton
  • Develop and maintain a custom ServiceNow application in an NDA-restricted environment; project details cannot be disclosed.
  • Build platform functionality across application logic, workflows, forms, data models, security controls, and UI.
Jun 2025 — Oct 2025

ServiceNow Technical Solutions Consultant — CSM

West Monroe
  • Built go-to-market materials and reusable sales enablement, solutioning, and implementation planning content for ServiceNow CSM offerings.
  • Mapped ITSM and CSM capabilities to customer service, support operations, process improvement, and platform modernization use cases.
Now Sept 2023 — Present

Founder & Technical Solutions Consultant

Somastack
  • Independent technical solutions consulting practice. Technical solutioning and advisory for ServiceNow.
  • Additional services include web development, custom tailored automations, and custom applications.
Nov 2020 — Sept 2023

ServiceNow Engineer

Appriss / an Equifax Company
  • Maintained instance health, supported upgrade planning, and executed platform deployments.
  • Led technical backlog grooming, sprint planning, and solution architecture for ServiceNow delivery work.
  • Partnered with business and engineering teams to streamline operational support workflows.
Dec 2017 — Aug 2020

Senior ServiceNow Developer

CloudPires / Cincinnati, OH
  • Delivered ServiceNow consulting across ITSM, CSM, ITOM, custom applications, and integrations.
  • Supported and enhanced ServiceNow applications across multiple client backlogs.
  • Built a custom Report Authoring Tool for a reputable security federal contractor's intelligence operations team — aggregated data from multiple sources and integrated with CSM for tracking report requests and delivery.
  • Designed and deployed a custom pricing calculator for a telecommunications company on a domain-separated instance, integrated with CSM for customer-facing workflows.
  • Built and maintained integrations and optimized workflows.
  • Gathered requirements directly with client teams to deliver scalable, user-centered solutions.
Jan 2017 — Jun 2017

Accounts Payable Analyst

General Electric / Global Cincinnati Operations
  • Maintained GRNI / GRIR ledgers and reconciled discrepancies across healthcare subsidiaries.

ServiceNow Focus

Products
ITSM CSM ITOM ITAM ITBM HR Integrations
Platform
Custom Application Development Scoped Applications Forms & Tables Business Rules ACLs Flow Designer Workflow Automation
Experiences
Service Portal Configurable Workspace Next Experience UI Virtual Agent Performance Analytics IntegrationHub Automated Test Framework
Delivery
Platform Upgrades Release Support Backlog Grooming Sprint Planning Technical Documentation

Technical Skills

Languages
JavaScript Python SQL Shell
Integrations
REST APIs SOAP APIs CLI Tools
Practice
Agile Delivery ITIL-aligned Process Design CI/CD Pipelines Git GitHub
Tooling
AI Tooling & Prompt Engineering Webflow Shopify Lightweight Automation

Certifications

ServiceNow Micro-certifications

Virtual Agent Predictive Intelligence Automated Test Framework Enterprise Onboarding & Transitions IntegrationHub Application Portfolio Management HR Integrations Platform Subscription Model Flow Designer Agile & Test Management Implementation Asset Models Management Performance Analytics

Awards & Community

2023
New Leaders Council, SW Ohio Chapter — Cohort Member
2020
2nd Place · ServiceNow Knowledge Hackathon
2019
2nd Place · ServiceNow Knowledge Hackathon